Frequently Asked Questions

The most common questions and answers to and from myStandards are listed below.

General

What sort of reference material do you produce?

We produce nano particulate pressed powder pellets. Either made from pre-existing certified reference materials, naturally occurring minerals or your own project-specific material.

Are you ISO accredited and or do you follow ISO guidelines during production?

We are not ISO accredited yet, but we are on the way to it and already follow the appropriate guidelines very closely during production.

What do I do if I encounter an issue with a Nano-Pellet?

Please do not hesitate to contact us at anytime about anything, we are here to help. Any feedback is good feedback.

Click here for our contact information.

What is the “NP” added to the name of the reference materials?

The “NP” signifies, that it is a Nano-Pellet made from the original material.

What do the abbreviations PCM, RCM and CRM mean?

PCM means Processed Material, RCM means Recharacterized Material and CRM means Certified Reference Material. You can find more details in our article Presentation of our new product tags.

Can I edit or cancel my order after I have placed it?

If you want to change or cancel an order contact us as soon as possible and we will find a solution. The possibility of change or cancellation depends on how far we are already in the manufacturing process.

What is the commodity code (HS-Code) of the Nano-Pellets?

The commodity code for the Nano-Pellets is 38229000. The commodity code for the polymer mounts is 39269097 and for the aluminum mounts 76169990.

Technical

How do you process the material purchased from another manufacturer?

The material is subjected to our own material-specific milling protocol and pressed without any binders using a programmable hydraulic press. Therefore, the original manufacturer of the material is not liable for any issues occurring from the use of this material since they took no part in the manufacturing of the Nano-Pellets.

Do you use binders and if so, what kind of binders do you use?

We do not use any kind of binder. The white ring which can be seen around the Nano-Pellet is merely a fortification. It is not mixed with the powder in any way.

Are the Nano-Pellets available in different sizes?

The Nano-Pellets are cylindrical and available in outer diameters of 32, 20, 13 and 10 mm. Due to the reinforcing ring around the reference material, the diameter of the pure material is smaller. The inner diameters of the sample surface are 28, 14, 9 and 6 mm, respectively.

What is GeoReM and what are the preferred values?

GeoReM is a database for geological and environmental reference materials maintained by the Max-Planck-Institute in Mainz, Germany. The preferred values are only available for small selection of widely used, well characterized reference materials. They represent a statistically evaluated compilation of uploaded data, as well as data from primary methods such as ID-TIMS.

For which analytical methods are the Nano-Pellets suitable?

So far the Nano-Pellets have been successfully analysed using LA-ICP-MS, LIBS, µXRF and XRF. The EPMA and SIMS methods are currently still being tested.

Are the Nano-Pellets polishable?

We would not recommend polishing the Nano-Pellets conventionally. They are made from powder therefore contain a small degree of porosity. The polishing liquids/additives can flow into the pores and contaminate the surface as well as compromise its integrity. If the surface of the Nano-Pellets is polished or abraded, the certificate loses its validity.

Will the Nano-Pellets fit my sample mount?

The Nano-Pellets are cylindrical and available in different diameters of 32, 20, 13 or 10 mm. Furthermore, we regularly develop new mounts and have the possibility to develop and manufacture individual mounts for your needs. You can find our current mounts here. If you need an individual mount please do not hesitate to contact us.

How do I store the Nano-Pellets?

Nanoparticles from which the Nano-Pellets were made are generally reactive. Storing instructions depend on the specific substance, but it is generally advised to put them in a desiccator.

Shipping

Do you ship internationally?

We ship our products worldwide. We normally ship with FedEx International Economy a shipping service from FedEx. Within Germany we ship our packages with DHL. We can not ship to private addresses.

How do you ship the Nano-Pellets?

The Nano-Pellets are shipped shrink-wrapped together with silica gel and well-padded in a small carton. For international shipping FedEx is our partner, by default we ship via FedEx International Economy. If the order is urgent, you can also choose express shipping upon request. Within Germany we ship with DHL.

How long does it take for the goods to arrive after I place the order?

The delivery time depends on some factors. If the ordered Nano-Pellets are in stock, the delivery time is one week on average. If it is a customized order or the production is busy at the time of the order, it can take up to four weeks. If you need a product urgently, please contact us and we will find a solution.

How much are the shipping costs?

For an average order, the cost of shipping is between 25 - 125 € depending on the destination country. For larger and time sensitive orders the cost may be higher. Feel free to contact us and we will provide you with a quotation including shipping costs.

Can I track the shipment of my package?

After your order has left our facility, you will be notified by the shipping provider via email. We will also send you an email with all the tracking information.

Payment information

What payment options are available?

Our standard payment methods are bank transfers and credit card payments. For credit card payments we work with Stripe. Using Stripe we create payment links through which you can easily pay by credit card. For bank transfers we have several accounts in different currencies. You can find our German standard account on our business paper.

What currencies do you accept?

Normally we provide our offers and invoices in EUR, but we also accept GBP, USD, AUD, NZD, CAD and SGD. If you would like us to process your order in one of these currencies, please let us know in advance.

Who pays the import duties and taxes?

International shipping usually incurs import duties and tax charges to the respective country. The customer or the importer himself is responsible for these duties. You can get more detailed information about these duties at your local customs office.